How can we help you?

After purchasing software, follow these steps:

• Go to your Dashboard and click "Download" next to your software
• Run the downloaded installer file
• Follow the installation wizard
• Enter your license key when prompted
• Complete the activation process

The software will be ready to use once activation is complete.

Our software is compatible with:

• Windows 10/11 (64-bit)
• macOS 10.14 or later
• Ubuntu 18.04+ or similar Linux distributions
• 4GB RAM minimum (8GB recommended)
• 500MB free disk space
• Internet connection for activation

Each license key allows installation on one computer at a time. If you need to transfer your license to a new computer, you can deactivate it from the old computer first.

For multiple installations, you would need to purchase additional licenses.

Your license key is available in several places:

• In your Dashboard under "License Keys"
• In the purchase confirmation email
• On the success page after completing your purchase

The license key format is XXXX-XXXX-XXXX-XXXX.

If your license key isn't working, try these steps:

• Check that you're entering the key exactly as shown (including hyphens)
• Ensure you have an internet connection
• Verify the software version matches your purchase
• Try running the software as administrator

If the issue persists, contact our support team with your transaction ID.

All our software comes with lifetime licenses + annual subscription. This means:

• No expiration date for the license
• Free updates for life
• Permanent access to your software
• One-time payment for lifetime license
• Annual subscription included (first year FREE, then annual fee for premium benefits)

Try these troubleshooting steps:

• Run the software as administrator
• Check if antivirus software is blocking it
• Ensure all system requirements are met
• Restart your computer and try again
• Temporarily disable firewall and try launching

Common solutions for error messages:

• Update your operating system
• Install the latest software updates
• Check available disk space (need at least 1GB free)
• Close other applications to free up memory
• Contact support with the exact error message

To access your purchases:

• Log in to your account
• Go to your Dashboard
• Find your software under "My Software"
• Click "Download" to get the installer
• Use your license key during installation

We offer a 30-day money-back guarantee. You can request a refund if:

• The software doesn't work on your system
• You're not satisfied with the product
• Technical issues cannot be resolved

Contact our support team to initiate a refund request.

To update your account details:

• Log in to your account
• Go to your Dashboard
• Look for account settings or profile options
• Update your information and save changes

For email changes, contact support for verification.